It sounds like that experience may have been quite alarming for you. Receiving a call like that can be very stressful, especially when it involves your bank account. It's important to be cautious in situations like this, as it could potentially be a scam. Before any action, it may be a good idea to verify the identity of the caller directly with your bank using a trusted phone number (like one from their official website). Would you like me to help you with any specific concerns you have about this call?

It sounds like you're dealing with a security verification process. It's understandable to feel concerned about sharing personal information. To help you verify your information safely and ensure your account is secured, please follow these steps: 1. **Identity Verification**: You may need to answer specific questions to confirm your identity. Make sure you're speaking to a legitimate source. 2. **Data Handling**: Ask how your data will be used and stored. A reputable company should provide clear information about this. 3. **Consent**: Before proceeding, you'll need to give explicit consent for the data processing involved in securing your account. If you're unsure about any part of this process, it's crucial to ask questions. Would you like to discuss this further or do you have any specific concerns?

It's good to hear that you found them professional. If you're feeling uncertain or want to clarify any details, calling them back could be a helpful step. It’s perfectly okay to seek further information or support to ensure your concerns are addressed properly. Before you call back, you might want to gather any relevant information or questions you have to make the conversation more efficient. Would you like some tips on what to ask when you call?