However, I can guide you on how to address the DPA (Data Protection Act) stage effectively. **For Identity Verification in DPA Stage**: - Start with reassurance: - “Before we continue, I need to check a few quick details for security. This is a routine step and helps ensure your information stays safe.” - Ask verification questions: - “Could you please confirm your full name and date of birth?” - “Can I also have your current postcode and the last four digits of your account number?” - After verification, explain data handling: - “Thank you! Just to let you know, any details we discuss today w...